Shipping Policy

Last updated: 28 October 2026

At The Furry Kids Shop, we want getting your furry kid's goodies to be as easy as possible! 🐶🐱🐾

Please read our shipping information below before placing your order.

1. Delivery Areas

We currently deliver orders within South Africa.

Delivery is handled by third-party courier and logistics providers.

2. Processing Time

Once your order and payment have been successfully received, we will begin processing your order.

Orders may require a short processing period before being handed over to the courier.

You will receive order and/or shipping updates where applicable.

3. Delivery Time

Our estimated delivery timeframe is:

🚚 8–14 Business Days

Delivery times are estimates and are calculated in business days, excluding weekends and South African public holidays.

Please allow the full delivery timeframe before contacting us regarding a delayed order.

During busy periods such as Black Friday, Christmas and major promotions, delivery may take slightly longer due to increased courier volumes.

4. Delivery Delays

Although we work hard to get your order to you as quickly as possible, delivery times may occasionally be affected by circumstances outside our control, including:

• Courier delays

• Weather conditions

• Public holidays

• High order volumes

• Incorrect or incomplete delivery information

• Remote delivery locations

• Unexpected logistical or operational delays

We cannot guarantee a specific delivery date.

5. Delivery Address

Please make sure your delivery address and contact information are correct before completing your order.

If incorrect information is provided and the courier is unable to deliver your parcel, additional delivery charges may apply.

Once an order has been dispatched, changes to the delivery address may not always be possible.

6. Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please keep your tracking information until your order has been successfully delivered.

Courier tracking information may take some time to update after the parcel has been collected.

7. Delivery Attempts

Our courier partners may make delivery attempts according to their own delivery procedures.

If a delivery attempt is unsuccessful because nobody is available, the address is incorrect, or the courier cannot gain access to the property, the courier may contact you or arrange another delivery attempt.

Additional charges may apply if a parcel needs to be re-delivered due to incorrect customer information or failed delivery caused by the customer.

8. Lost or Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible.

Please provide:

• Your order number

• Photos of the damaged packaging

• Photos of the damaged product

• Any other relevant information requested by our support team

We will investigate the matter and work with the courier where necessary.

9. Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us as soon as possible.

Please provide your order number and photographs of the parcel and products received so that we can investigate and assist you.

10. Shipping Fees

Applicable shipping fees will be displayed during checkout before payment is completed.

Shipping costs may vary depending on the order, delivery location, parcel size and courier service.

Any free-shipping promotions will be subject to the terms displayed during the relevant promotion.

11. Orders Placed During Promotions

During major sales and promotional periods, order volumes can be significantly higher than usual.

This may result in additional processing or courier delays.

We appreciate your patience while our team and courier partners get all those furry-kid goodies on their way! 🐾📦

12. Contact Us

If you have questions about your delivery, please contact:

The Furry Kids Shop
📧 [Your Store Email Address]

Please include your order number when contacting us about an existing order.

🐾 Thanks for Shopping With Us!

We appreciate every order and can't wait for your furry kid to receive their new goodies!

Estimated delivery: 8–14 business days. 📦🐶🐱