Terms of service

Terms of Service

Last updated: 28 October 2026

Welcome to The Furry Kids Shop! 🐾

These Terms of Service govern your use of our website and your purchase of products from The Furry Kids Shop. By accessing our website or placing an order, you agree to these terms.

Please read them carefully before using our website.

1. About Our Store

The Furry Kids Shop is an online store offering pet accessories, supplies, toys, grooming products and other non-edible products for pets.

We do not sell pet food, treats, snacks or other edible pet products.

Throughout these Terms, the words "we", "us", "our" and "The Furry Kids Shop" refer to our business.

The words "you", "your" and "customer" refer to the person using our website or placing an order.

2. Using Our Website

By using our website, you confirm that:

  • You are legally capable of entering into a binding agreement.

  • The information you provide to us is accurate and up to date.

  • You will use our website only for lawful purposes.

  • You will not attempt to interfere with the operation or security of our website.

  • You will not use our website to commit fraud or conduct any unlawful activity.

We reserve the right to refuse service, cancel orders or restrict access to our website where reasonably necessary.

3. Products

We make every reasonable effort to ensure that product descriptions, photographs, measurements and other information on our website are accurate.

However:

  • Product colours may appear slightly different depending on your screen.

  • Product dimensions may have minor variations.

  • Product photographs may contain styling or display elements that are not included with the product.

  • Product availability may change without notice.

Please carefully read the product description before placing your order.

4. Prices

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

We reserve the right to change product prices at any time without prior notice.

A price change will not affect an order that has already been successfully placed and confirmed, except where an obvious pricing error has occurred.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

An order is considered accepted once we have received and processed your order and payment has been successfully confirmed.

We reserve the right to cancel or refuse an order in certain circumstances, including:

  • Product availability issues

  • Suspected fraudulent transactions

  • Incorrect pricing caused by an obvious error

  • Incorrect or incomplete customer information

  • Technical or system errors

If we cancel an order after payment has been received, we will arrange an appropriate refund.

6. Payment

Payment must be successfully completed before an order can be processed.

We use third-party payment providers to process payments. We do not have access to your complete banking or card details.

You agree to provide accurate payment and billing information when placing an order.

7. Shipping and Delivery

We deliver orders to eligible locations within South Africa.

Estimated delivery times are provided on our website and at checkout. Delivery times are estimates and are not guaranteed dates.

Delays may occur due to:

  • Courier delays

  • Public holidays

  • Weather conditions

  • High-volume periods

  • Incorrect delivery information

  • Circumstances outside our reasonable control

Once an order has been handed to the courier, delivery is subject to the courier's operating processes.

Customers are responsible for providing a correct and complete delivery address.

8. Returns and Refunds

Our returns and refunds are governed by our Return & Refund Policy.

Please review that policy before placing your order.

Where applicable, customer rights under South African consumer-protection laws will continue to apply.

9. Product Use and Pet Safety

Our products are intended for use with pets as described in the relevant product listing.

Customers are responsible for using products appropriately and following any instructions supplied with the product.

Pets should be supervised when using toys, grooming products, accessories or other pet items where appropriate.

The Furry Kids Shop is not responsible for injury, damage or loss resulting from misuse, improper installation, modification or failure to follow product instructions.

Always consider your pet's size, strength, behaviour and individual needs before using a product.

10. Intellectual Property

All content on our website, including but not limited to:

  • Logos

  • Brand names

  • Product descriptions

  • Graphics

  • Photographs

  • Website designs

  • Text

  • Marketing materials

belongs to The Furry Kids Shop or its respective content owners unless otherwise stated.

You may not reproduce, copy, modify, distribute or use our content commercially without our written permission.

11. Third-Party Services

Our website may use third-party services such as payment processors, courier companies, website providers, analytics services and other technology providers.

These third parties may have their own terms and privacy policies.

We are not responsible for the policies or actions of third-party services that are outside our reasonable control.

12. Website Availability

We aim to keep our website available and operating correctly.

However, we do not guarantee that the website will always be:

  • Available

  • Error-free

  • Secure

  • Free from interruptions

  • Free from viruses or other harmful components

We may temporarily suspend or modify the website for maintenance, updates or other operational reasons.

13. Limitation of Liability

To the extent permitted by applicable law, The Furry Kids Shop will not be responsible for losses arising from:

  • Incorrect use of products

  • Misuse or modification of products

  • Incorrect customer information

  • Delays caused by third parties

  • Events outside our reasonable control

  • Temporary website interruptions

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable South African law.

14. Personal Information

We collect and process personal information in accordance with our Privacy Policy and applicable South African data-protection laws.

Information may be collected when you:

  • Create an account

  • Place an order

  • Contact us

  • Subscribe to marketing communications

  • Use our website

We use personal information for purposes such as processing orders, providing customer support, arranging delivery and improving our services.

15. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on our website with the updated date.

Your continued use of our website after changes have been published means that you accept the updated Terms.

16. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes will be dealt with in accordance with applicable South African law and consumer-protection legislation.

17. Contact Us

If you have any questions about these Terms of Service, your order or our policies, please contact us:

The Furry Kids Shop
πŸ“§ [Your Store Email Address]

Please include your order number where applicable so that we can assist you as quickly as possible.

Thank you for shopping with The Furry Kids Shop! 🐢🐱🐾

We appreciate your support and hope your furry kids absolutely love their new goodies!